Captain Jack Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Captain Jack Casino. Please read them carefully before creating an account, depositing funds or participating in any game. By using the site, you confirm that you understand and agree to these terms, together with any additional terms shown for particular products, games or promotions.

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Captain Jack Casino. They apply to your access to the website, mobile services, applications, games, account functions and any other services made available through the site. References to “Captain Jack Casino”, “we”, “us” or “our” mean the relevant operator of the service. References to “you” or “your” mean the person accessing or using the service.

On this page

By visiting the site, registering an account, making a deposit, placing a wager or using any available feature, you accept these terms. If you do not agree with them, you must not use the site. Other notices, rules, privacy information and game-specific instructions displayed on the site may also apply. If a special rule conflicts with these terms, the special rule will generally apply only to the relevant game, offer or service.

You are responsible for reading the current version of these terms before using the site. We may update or replace these terms when necessary, including to reflect changes to the service, technology, applicable law or regulatory requirements. The updated version will take effect when published on the site unless a different effective date is stated. Continuing to use the site after an update means that you accept the revised terms.

Eligibility and lawful use

You must be at least 18 years old and legally permitted to access and use online gambling services in the place where you are located. You must not use the site if doing so would breach a law, order, restriction or requirement that applies to you. Access may not be available in every location, and you are responsible for checking whether gambling is permitted where you live or are physically located.

The site is intended for personal entertainment. You must not use it for business purposes, operate an account for another person, or allow another person to use your account. You must not use the site in connection with fraud, money laundering, terrorist financing, unlawful activity, abuse of payment systems or any other improper purpose.

You must provide truthful, complete and current information when requested.
You must comply with applicable Australian laws and any other laws that apply to your use of the service.
You must not attempt to bypass location, age, identity, security or account controls.
You must not interfere with the operation, security or availability of the website or its games.
You must not use automated software, bots, scripts, scraping tools or unauthorised third-party systems.

2. Accounts, verification and security

Some features require you to create a player account. You may be required to provide information such as your name, date of birth, residential details, payment information and other information needed to confirm your identity or eligibility. Information must be accurate and must belong to you. You must update your details if they change so that account records remain correct.

Only one account may be opened for each player unless the site expressly permits otherwise. Opening multiple accounts, using another person’s account or attempting to obtain a benefit more than once may result in account restrictions, cancellation of activity, removal of promotional benefits or other action permitted by these terms and applicable law.

Identity, age, location, source of funds and payment checks may be carried out before or after you use the service. We may ask for documents or other evidence to complete these checks. Until the requested information is provided and accepted, certain account functions may be limited. If information cannot be verified, the account may be suspended or closed and transactions may be reviewed.

Keeping your account secure

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a failure by the operator to use reasonable security measures. Do not share your password, access codes or verification information. Contact the available support channel through the site as soon as possible if you believe your account has been accessed without permission.

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is unlawful or unusual, security is at risk, a responsible gambling intervention is needed, or continued access is not permitted. We may also take action where required by law or by a competent authority. Any review will be handled in accordance with applicable requirements.

Closing an account does not remove obligations that arose before closure. You remain responsible for valid charges, debts, disputes and other responsibilities connected with your use of the site. Where an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements and the circumstances of the closure.

3. Deposits, withdrawals, games and promotions

You may only deposit funds using a payment method that is authorised for your account and held in your own name, unless an alternative arrangement is expressly accepted. You must not use a payment method without the permission of its owner. Payment providers may apply their own terms, processing procedures, fees or security checks, and you are responsible for complying with those requirements.

You should check the details of every deposit or withdrawal request before confirming it. We may delay, reject or review a transaction where identity checks are incomplete, payment information is inconsistent, the transaction appears unusual, the payment provider declines it, or an applicable legal or security requirement applies. We do not guarantee that every payment method will always be available.

You must not deposit funds for the purpose of assisting unlawful activity or disguising the source of money. Chargebacks, reversed payments and unauthorised payment disputes may be investigated. You may remain responsible for reasonable costs or losses caused by a payment reversal or misuse of a payment method, subject to any rights that cannot lawfully be excluded.

Games and results

Before playing, review the instructions, stake information, available features and any applicable game rules. A wager or game action may be treated as final once accepted by the system, except where correction, cancellation or other treatment is required by law or by a genuine technical error. You should check your account history and report any suspected error promptly through the support options shown on the site.

Game outcomes are determined by the relevant game systems and rules. You accept that gambling outcomes are uncertain and that losses are possible. We are not responsible for losses caused by your misunderstanding of a game, failure to review the rules, inaccurate account information, device problems, internet interruptions or use of the service in a way that breaches these terms.

Promotions and offers

Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms may include eligibility requirements, qualifying activity, expiry conditions, wagering requirements, game restrictions, withdrawal conditions or limits. You should read the specific offer terms before accepting or using an offer. If an offer is not available to you, you must not attempt to claim it through another account or by providing misleading information.

We may correct an obvious error, withdraw an offer, or cancel an entitlement where a promotion has been issued incorrectly, used fraudulently or obtained in breach of its terms. Any action will be subject to applicable law. Promotional activity must not encourage excessive or irresponsible gambling, and participation is optional.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you play and do not chase losses. You can stop playing, take a break or request account restrictions using the responsible gambling tools and support options made available on the site.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek independent help. You should also consider speaking with a trusted person or a qualified professional. We may contact you about safer gambling measures, apply limits or restrictions, pause activity, or recommend that you take a break where this is appropriate.

Do not gamble when upset, tired, intoxicated or under pressure.
Do not borrow money or sell belongings to fund gambling.
Do not increase stakes to try to recover previous losses.
Keep gambling separate from essential household spending.
Use available deposit, spending, session or time controls where offered.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected to provide the service, verify identity and age, process payments, protect accounts, prevent fraud, meet legal obligations, improve the website and provide service communications. You should review the privacy information for further details about collection, use, storage and disclosure.

You agree that we may send operational communications relating to your account, transactions, security, verification and changes to the service. Marketing communications will be handled in accordance with applicable requirements and any available preferences or opt-out options. You must keep access to your account and communication channels secure.

Website availability and liability

The website and its content may be changed, suspended or unavailable from time to time because of maintenance, technical issues, third-party services, network problems or circumstances outside reasonable control. We do not promise that the service will always be uninterrupted, error-free or suitable for every device. You are responsible for maintaining a compatible device, internet connection and security software.

Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot legally be excluded or limited, including applicable rights under Australian Consumer Law. Subject to those rights, the service is provided on the basis described in these terms, and liability will be limited to the extent permitted by law. We are not responsible for indirect loss, loss of opportunity or consequences arising from misuse of the service or a breach of these terms.

Complaints, intellectual property and applicable law

If you have a concern about an account, transaction, game, promotion or service, raise it through the support or complaints process available on the site. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may ask for additional information before reaching an outcome. Nothing in this process prevents you from exercising a right available under applicable law.

The website, software, branding, text, graphics, design and other content are owned by or used with permission by the relevant rights holder. You may use the site only for personal, lawful purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the service unless you have written permission or the law allows it.

These terms are interpreted alongside the laws and mandatory requirements that apply to the service and to your use of it. If a court or authorised body finds part of these terms invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.