Responsible Gaming

Captain Jack Casino supports safe, informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. We encourage every player to understand their choices, set sensible limits and seek help if gambling stops being enjoyable or begins to affect everyday life.

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Our approach to responsible gambling

Responsible gambling means staying in control of how, when and why you gamble. It involves making decisions based on a realistic understanding of the risks and accepting that gambling outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict future results. Games should always be played within a personal entertainment budget.

On this page

Captain Jack Casino aims to provide clear information and practical tools that can help players make informed choices. These tools are intended to support personal control, but they are not a substitute for professional advice. If gambling is causing stress, conflict, debt or other concerns, taking action early is important.

Players in Australia should only gamble where they are legally permitted to do so and must meet the applicable minimum age requirement. Gambling accounts must be used only by the account holder. Do not allow another person to use your account, and do not gamble on behalf of someone else. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling services.

Keep gambling in perspective

Gamble for entertainment, not as a source of income.
Only use money that you can afford to lose after essential expenses have been paid.
Decide how much time and money you are comfortable spending before you start.
Never chase losses by increasing stakes or gambling for longer than planned.
Do not gamble when you are upset, under the influence of alcohol or drugs, or feeling pressured.
Remember that outcomes are random and that a win is never guaranteed.
Keep gambling separate from money needed for rent, bills, food, savings or other commitments.

Tools to help you stay in control

Planning ahead can make it easier to keep gambling within your chosen boundaries. Where available through your account, responsible gambling settings may allow you to establish limits or restrictions. Review the available options carefully and choose settings that reflect your own circumstances rather than an amount you hope to win.

Personal limits

A deposit, spending or loss limit can help you manage the amount placed into your account over a selected period. A time limit or reminder can help you monitor how long you have been playing. Limits should be set before gambling begins and should be treated as a firm boundary. If a limit does not feel suitable, consider choosing a lower amount or taking a break.

Some limit changes may take effect immediately, while increases or other changes may be subject to a delay or additional confirmation. The applicable process will be shown with the relevant account setting. Until a requested change becomes effective, continue to follow the existing restriction. A limit is not a promise of a particular result and does not remove the normal risks of gambling.

Breaks and self-exclusion

If you want to stop gambling for a period, use any available time-out or temporary account break option. A longer break, or self-exclusion, may be more appropriate if you are finding it difficult to control your gambling. Self-exclusion is a serious commitment to stop using the service for the selected period. It should not be treated as a temporary inconvenience or a way to move gambling to another account.

During a self-exclusion period, do not attempt to open another account or use another person’s account. Ask people close to you for support and consider speaking with an independent gambling counsellor. If you believe you need a break or self-exclusion, contact the available support channel through the website or account area so the request can be handled appropriately.

Account and device safeguards

Keep your password and account details private.
Use device controls, website blockers or payment controls if they help you maintain your plan.
Do not save account access on a shared device where another person could gamble.
Check account activity and payment history regularly.
Set a reminder to review your gambling time, deposits and withdrawals.
Consider telling a trusted person about the limits or break you have chosen.

Recognising gambling harm

Problem gambling can develop gradually, and it may not always be obvious at first. A person can experience harm even if they sometimes win or have not borrowed money. Changes in mood, routines, relationships and finances can all be warning signs. Recognising a concern early gives you more options to protect yourself and the people around you.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money that has been lost.
Feeling restless, irritable or anxious when you try to stop.
Hiding gambling activity, payments or losses from family and friends.
Borrowing money, selling belongings or missing bills to continue gambling.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.
Neglecting work, study, health, sleep or personal responsibilities.
Arguing with people close to you about gambling.
Returning to gambling soon after deciding to stop.
Feeling guilty, ashamed or unable to control your gambling.

You do not need to wait for a serious problem before asking for help. If any of these signs sound familiar, stop gambling and speak with someone you trust. Consider using a time-out or self-exclusion option and seek independent support. A qualified counsellor can help you understand your situation, plan practical changes and identify services that may assist with financial, emotional or relationship concerns.

Steps you can take now

Stop playing and close the gambling session.
Review recent gambling activity and identify how much time and money has been used.
Set a realistic limit, take a break or request self-exclusion.
Tell a trusted friend, family member or support professional what is happening.
Protect essential money by separating it from gambling funds and reviewing payment access.
Arrange independent support if gambling is affecting your wellbeing, finances or relationships.

Getting help and making a responsible gambling request

Support is available in Australia for people affected by gambling, as well as for family members, friends and others who are concerned. You can contact an independent gambling support service in your state or territory for confidential information, counselling and practical guidance. These services can help with urges, financial stress, relationship issues and steps towards recovery. You can seek support even if you are not ready to discuss every detail.

If gambling is creating immediate danger, severe distress or a risk of harm to you or another person, stop gambling and contact emergency assistance or an appropriate crisis service in your area. If you are experiencing thoughts of self-harm, seek urgent help and do not remain alone. Gambling losses are never a reason to put your safety at risk.

Contacting Captain Jack Casino

You may contact the available customer support channel if you need help locating responsible gambling settings, understanding an account restriction or requesting a break or self-exclusion. Please provide enough information for your request to be identified, but do not send passwords or unnecessary sensitive information. Support staff may ask questions to confirm account ownership and understand the type of assistance required.

Responsible gambling requests should be made clearly and as soon as possible. Until a restriction or self-exclusion is confirmed as active, do not continue gambling if you believe you are at risk of losing control. Account restrictions are designed to support your decision, but they cannot replace personal planning or independent professional help.

This page provides general information and does not constitute financial, medical or legal advice. Responsible gambling is a shared effort between the player, the people who support them and the gambling service. Make informed decisions, use the safeguards available to you and ask for help whenever gambling no longer feels safe or manageable.