Privacy Policy

Captain Jack Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains the types of information an online casino site may collect, why it is used, how it may be shared, how cookies work, and the choices available to players. By using the site, you acknowledge that information may be handled as described here, subject to applicable requirements and the circumstances of your account.

Browse the Lobby

DanLudan's Fortune Bass

belatra

RoadKill

nolimit

Wild Xmas - Hold & Hit

spnmnl

Sanctuary

bigtimegaming

Candy Shop

tornadogames

Diamond Hits

booming

Information we collect and why we use it

When you visit or use Captain Jack Casino, information may be collected directly from you, generated through your use of the site, or received from service providers that help operate the platform. The information handled will depend on the features you use, the activity on your account, and the checks that may be required before certain services are provided. We aim to collect information that is reasonably relevant to operating an online gambling service and supporting players.

On this page

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences, responsible gambling settings and communications with support. We use these details to create and manage your account, provide requested services, communicate with you, assist with questions, maintain account security and keep records of important account activity.

Verification and compliance information

To verify identity, eligibility or account ownership, we may handle information from verification documents or other checks. This can include identity document details, address information, confirmation of age, information about the source or nature of transactions, and records needed for security or compliance processes. These checks help prevent impersonation, underage access, fraud, money laundering, bonus abuse and other misuse of the site.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates, transaction values and related payment status information. Payment service providers may process payment details on our behalf. We use transaction information to provide gambling services, process account activity, investigate unusual or disputed transactions, maintain accurate records, prevent fraud and meet applicable legal or operational obligations. Full payment card details may be handled by the relevant payment provider rather than being stored directly by the casino site.

Technical and usage information

When you use the site, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, general location information, language preferences, login times, pages visited, referring pages, error reports and interaction data. This information helps keep the site working, identify technical problems, understand general usage, protect accounts and detect suspicious activity.

Personal information may also be used to provide customer support, respond to requests, improve site features, communicate important service notices, manage responsible gambling tools, measure the effectiveness of communications and protect the rights, property and security of players and the site.

How information may be shared and protected

Personal information is not intended to be shared more widely than reasonably necessary for the purposes described in this Policy. Information may be made available to trusted service providers that support the operation of the site. These providers may assist with hosting, technology, customer support, identity verification, payment processing, fraud detection, security monitoring, communications, analytics and other essential functions.

Service providers are expected to handle information only for appropriate business purposes and in accordance with relevant confidentiality and security requirements. Information may also be disclosed where this is necessary to investigate suspected fraud, protect players, enforce site rules, respond to a legal request, resolve a dispute, protect the safety of a person, or meet an applicable legal or regulatory obligation. We may share information with professional advisers or other parties where reasonably necessary for these purposes.

Some service providers may process information in countries other than Australia. Where information is handled across borders, appropriate steps are intended to be taken to support its security and lawful handling. The safeguards used can depend on the type of information, the service involved and the country where processing takes place.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, encryption or secure transmission methods, monitoring, verification procedures and staff or provider responsibilities. No online system can be guaranteed to be completely secure, so players should also use a strong, unique password, keep login details confidential and sign out from shared devices.

If you believe that your account or personal information may have been accessed without permission, contact privacy support as soon as possible. We may need to confirm your identity before discussing account information or taking action. This is intended to help prevent information from being disclosed to the wrong person.

Cookies, marketing and retention

Cookies and similar technologies

Captain Jack Casino may use cookies and similar technologies to remember preferences, keep account features working, support security, understand how the site is used and improve the player experience. Some cookies may be required for core functions, such as maintaining a session or helping protect an account. Other cookies may support analytics, performance measurement or relevant communications.

You can manage or block cookies through the settings in your web browser. The available controls vary between browsers and devices. If you disable certain cookies, some site features may not work as intended, and you may need to enter preferences or login details again. Browser settings may not remove information that has already been collected, but they can affect future cookie use.

Marketing communications

Where permitted, we may use account or contact information to send service messages, updates, offers or other marketing communications. Service messages that are necessary for account administration, security, transactions or important changes may still be sent even if you stop receiving marketing. You can withdraw consent to marketing by contacting support@captainjackcasino.wtf. A reasonable amount of time may be needed to process a request, and communications already scheduled or sent before the request may not be recalled.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes explained in this Policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or asking for deletion may not result in every record being immediately removed.

When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements and normal business processes. Backup copies or records held for security and continuity purposes may take longer to remove or may be retained in a protected form until they are overwritten or no longer required.

Your privacy rights and how to contact us

Depending on your circumstances and applicable requirements, you may have choices and rights relating to the personal information held about you. These rights are not always absolute. For example, a request may be limited where information must be kept for legal, security, fraud prevention, dispute resolution or other legitimate purposes. We will consider each request carefully and explain the outcome where appropriate.

Access your personal information and ask for an explanation of how it is being used.
Ask for inaccurate, incomplete or out-of-date information to be corrected.
Ask for your personal information to be deleted where there is no continuing reason or requirement to keep it.
Withdraw consent to marketing communications at any time by contacting privacy support.
Raise a question or concern about the way your personal information has been collected, used, stored or shared.

To exercise these rights, request a copy of your information, ask for a correction or deletion, or withdraw consent to marketing, email support@captainjackcasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable information to verify your identity before responding, particularly where the request concerns account records or sensitive information.

Requests will be reviewed within a reasonable period. The time needed can depend on the complexity of the request, the information involved and any verification that is necessary. If a request cannot be completed in full, we will aim to explain why. You may also be asked to provide further details if a request is unclear or covers a large amount of information.

Changes to this Policy

This Privacy Policy may be updated when the site, its services, information practices or applicable requirements change. The updated version will apply from the date it is made available on the site unless a different date is stated. Players should review this page from time to time. If an update is significant, a notice may be provided through an appropriate account or site communication.

If you have a privacy question or would like to exercise a data right, please contact support@captainjackcasino.wtf. This contact is intended for privacy and personal information requests, including access, correction, deletion and withdrawal of consent to marketing.