Betting Rules

1. General betting principles

These rules apply to bets placed through Captain Jack Casino where betting products are available to you. Specific events, markets and products may have additional conditions. If special conditions are displayed before you place a bet, those conditions form part of the rules for that bet. You are responsible for reviewing the available information and understanding how your selected bet will be handled.

By opening an account, using the website or placing a bet, you agree to follow the rules that apply to the relevant service. You must use the website only where online gambling is lawful and available to you. It is your responsibility to check the laws that apply in your location, including any age, identity, payment and access requirements.

Betting products may be available only to eligible customers and in selected locations. Availability can change, and some events, markets, payment methods or features may not be offered to every customer. Nothing on the website should be treated as an invitation to gamble where gambling is restricted or prohibited.

• You must meet the legal gambling age and eligibility requirements that apply where you are located.
• You must provide information that is accurate, complete and current.
• You must keep your account login details confidential and take reasonable steps to prevent unauthorised access.
• You must not place bets on behalf of another person or allow another person to use your account.
• You must not use the service for fraud, money laundering, unlawful activity or any other improper purpose.
• You should check all bet details carefully before confirming a wager.
• You must not attempt to bypass security, identity, age or location controls.

The rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating practices. The version available on the website at the relevant time will generally apply, subject to any rights you may have under applicable Australian law.

3. Placing and accepting bets

Before confirming a bet, review the selection, event or game, market, price, stake, potential return and any conditions shown on the bet slip. Adding a selection to a bet slip does not place a bet. A bet is generally accepted only when it has been successfully submitted and recorded by the system.

A confirmation message, receipt or reference may be displayed after acceptance. You should check your account history to confirm that the bet has been recorded. If a bet fails, is rejected or disappears from the bet slip, do not assume that it was accepted. Checking first can help prevent an unintended duplicate wager.

Prices and market information are not guaranteed until the bet has been accepted. A price may change while you are confirming a bet. Depending on the product, you may be shown the changed price and asked to accept it, or the bet may be rejected and require you to submit it again using the updated details.

• A bet may be refused or limited if a market is closed, suspended, unavailable or affected by a technical issue.
• A bet may be rejected if the stake, balance, payment method or account status does not meet the applicable requirements.
• A bet may be cancelled or adjusted if it was accepted because of an obvious error, system fault or materially incorrect information.
• A bet may be voided if the relevant event, game or market does not proceed in accordance with its rules.
• A bet may be reviewed where there is suspected fraud, collusion, manipulation or a breach of the applicable terms.
• A bet may be restricted where activity is inconsistent with account, security or responsible gambling requirements.

Technical problems and obvious errors

Online services can be affected by internet connections, device settings, software faults, maintenance, data delays or other technical problems. A click, screen message or temporary display does not necessarily mean that a bet was accepted. The recorded account transaction and final system confirmation are the best indications of whether a bet was successfully placed.

If a clear pricing, settlement or display error occurs, Captain Jack Casino may take reasonable steps to correct it in accordance with the applicable rules. This may include voiding an affected bet or applying the correct information where permitted. The operator may investigate unusual activity or repeated attempts to exploit a technical or pricing error.

5. Fair betting and responsible gambling

Betting involves risk, and no outcome can be guaranteed. Past results, statistics, promotions, commentary and other information do not ensure a future win. You should treat betting as entertainment, decide what you can afford to lose and never chase losses.

• Set a personal spending and time limit before you begin.
• Only use money available for entertainment after essential expenses have been covered.
• Take regular breaks and avoid gambling when upset, tired, intoxicated or under pressure.
• Do not borrow money, use essential funds or sell possessions to continue betting.
• Do not increase your stake to try to recover previous losses.
• Use available deposit, spending, time-out or self-exclusion tools if betting becomes difficult to manage.
• Ask for independent help if gambling is affecting your finances, relationships, work, study or wellbeing.

Captain Jack Casino may apply customer protection measures, including account checks, warnings, limits, time-outs, restrictions or suspension. These measures may be used where activity appears unsafe, unusual or inconsistent with the information available about an account. Customers may also request available responsible gambling controls through the relevant process.

Questions and complaints

If you have a question about a bet, first check the relevant product rules, confirmation details and account history. If you still need assistance, use the support options provided on the website and include enough information for the matter to be identified, such as the bet reference, date, market and issue. Avoid sending unnecessary sensitive personal information.

Complaints are handled under the applicable complaints procedure. The operator may request further information, review system records and consider official event data before responding. If an internal review does not resolve the issue, you may have access to external complaint or dispute options available under the laws and regulatory arrangements that apply to you.

If you feel that gambling is no longer enjoyable or is causing harm, stop betting and use the responsible gambling tools available to you. Support from an appropriate independent service, financial counsellor or health professional may also be helpful. Responsible gambling decisions are personal, and seeking assistance early can make it easier to regain control.